Frequently Asked Questions

A Virtual Assistant is a professional who supports your business remotely with things like admin, operations, bookkeeping, and systems. At OnPoint EVA, we specialise in helping small businesses get out of reactive mode by organising workflows, tidying the financials, and keeping key projects moving. We’re not here to tick boxes, we’re here to take work off your plate and help your business run smoother behind the scenes.

We focus on three core areas:

• monday.com builds and workflow support

• Bookkeeping (GST, reconciliations, Xero)

• Executive admin support and project coordination

This might include creating automated workflows in monday.com, building dashboards to track KPI progress, managing timelines for key projects, preparing monthly financial reports, and generally being the person who gets things sorted before it turns into a problem. You’ll hand things over and we’ll actually get done.

We’ll help you figure that out. Most clients come in unsure and leave the first call with a list of things they didn’t even realise they could hand over. If something is repetitive, always half-finished, or living in your head, it’s probably a good place to start.

You don’t need a 10-point plan to get started, just a 30-minute call. We’ll chat about what’s slowing you down or what’s getting ignored, then we’ll create a support plan that fits your goals, your workload, and your work style. It’s not about handing over everything at once, we build the partnership in a way that feels easy and useful from day one.

We’ll agree on a method that works for you, usually a mix of email, shared tools (like monday.com or Onedrive ), and scheduled check-ins via Teams. You’ll always know where things are at without needing to manage us.

We take confidentiality seriously. Our work often involves access to financial records, business tools, and internal processes. We adhere to the requirements of the Privacy Act 2020, and we operate with professionalism, discretion, and clear boundaries at all times.

We’re happy to sign a confidentiality agreement if needed. Many clients start by handing over low-risk tasks and gradually build from there - it’s all about what feels right for you.

That’s totally fine. Our support is flexible and scalable. Whether you need 5 hours or 15, we’ll adjust the plan to suit your pace, your budget, and your business priorities.

Easy. Book a free 30-minute discovery call via our Contact Page, and we’ll take it from there.

We’re not just here to follow instructions, we take initiative. You won’t find us waiting for a task list or chasing direction. Our clients love us because we bring structure, momentum, and real follow-through to the parts of business that often feel messy or ignored.